Refund policy
At Lets Dealz, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all accessories and tags (if applicable).
- A valid proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Products marked as Final Sale or Clearance
- Personalized or customized products
- Gift cards
- Used, damaged, or incomplete items caused by the customer
- Hygiene or personal care products once opened (where applicable)
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the package
Once verified, we will arrange a replacement or issue a full refund at no additional cost.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are processed within 5–7 business days.
- The refund will be credited to your original payment method.
- For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after bank details are provided.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product. Exchange requests are subject to product availability.
Return Shipping
- If the return is due to our error (wrong, defective, or damaged product), we will bear the return shipping cost.
- For all other returns, the customer is responsible for return shipping charges unless otherwise stated.
Order Cancellation
Orders can be cancelled before they are shipped. Once shipped, cancellations are no longer possible and the standard return policy will apply.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Lets Dealz